Shipping & Returns
Shipping Policy
This Shipping Policy explains how orders are processed and shipped by IONEVO.
1. Global Shipping
We offer shipping to customers worldwide. Shipping availability may vary depending on the product and destination.
2. Delivery Time
Estimated delivery time is typically 5–25 business days after dispatch. Delivery times may vary depending on the destination, customs processing, carrier operations, and remote-area accessibility.
3. Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.
4. Tracking
When tracking is available, a tracking number and carrier information will be sent by email after your order has been dispatched.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer.
6. Incorrect Addresses & Failed Deliveries
Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
7. Shipping Delays
While we work to ensure orders arrive within the estimated timeframe, delays caused by customs authorities, shipping carriers, severe weather, or other circumstances outside our reasonable control may occur.
8. Support
If you have questions about your shipment or need assistance with an order, please contact us at:
Return & Exchange Policy
We want you to be satisfied with your purchase. If you need to return or exchange an item, please contact us within 7 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and include the original packaging and accessories. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order details and photos of the item so we can assist you.
Approved refunds are issued as store credit in the form of a non-expiring digital gift card. Store credit will be issued within 7 business days after the returned item has been received and inspected.
Original shipping charges and applicable taxes are non-refundable. Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.
To request a return or exchange, contact us at contact@theionevo.com.